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Terms of Service

Last updated: April 28, 2026

Agreement to Terms

By accessing or using FlightQueue's website at flightqueue.com and mobile application (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

We may update these Terms from time to time. Your continued use of the Service after any changes indicates your acceptance of the new Terms.

Description of Service

FlightQueue provides airport wait time predictions and information, including but not limited to:

  • Security checkpoint wait time estimates
  • Immigration and customs wait time predictions
  • Check-in queue information
  • FAA delay notifications
  • Crowdsourced wait time reports
  • Airport directory and information
  • API and MCP server access for connecting third-party AI assistants

Disclaimer of Accuracy

Important: Wait time predictions and airport information provided by FlightQueue are estimates based on historical data, machine learning models, and crowdsourced reports. These are not guaranteed to be accurate and should be used as general guidance only.

Actual wait times may vary significantly due to factors including but not limited to:

  • Unexpected security events or closures
  • Staffing changes at checkpoints
  • Weather conditions
  • Special events or holidays
  • Changes in TSA procedures

Always arrive at the airport with sufficient time recommended by your airline. FlightQueue is not responsible for missed flights or any travel disruptions resulting from reliance on our predictions.

User Accounts

Some features of the Service require you to create an account. When you create an account, you agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

Premium Subscription

FlightQueue offers premium subscription plans with additional features. By subscribing, you agree to:

  • Pay the subscription fees as described at the time of purchase
  • Accept automatic renewal unless you cancel before the renewal date
  • Cancel or pause your subscription at any time through your account settings

Family & Business Plans: Family & Business plan owners may invite up to 5 members to share Premium access. The plan owner is responsible for the conduct of invited members under these Terms and may remove members at any time. Members must have their own FlightQueue account to use shared Premium access.

Refunds are handled on a case-by-case basis. If you are unsatisfied with your subscription, please contact us at support@flightqueue.com.

User-Submitted Content

When you submit wait time reports or other content to the Service, you:

  • Grant us a non-exclusive, royalty-free license to use, modify, and display the content
  • Represent that the information is accurate to the best of your knowledge
  • Agree not to submit false or misleading information
  • Understand that submitted data may be aggregated with other reports

MCP Server & API Access

We offer programmatic access to wait time, FAA delay, and prediction data via our MCP server at mcp.flightqueue.com and our public API. Access is provided for personal, non-commercial use only.

Commercial use of the MCP server or API — including reselling, redistributing, embedding in a paid product, displaying data to your own customers, or any other use that generates revenue, directly or indirectly — is prohibited without a separate commercial agreement with FlightQueue. To request a commercial licence, contact support@flightqueue.com.

By using these endpoints you also agree to:

  • Stay within the rate limits associated with your tier
  • Attribute FlightQueue as the data source if you display predictions or wait times to end users
  • Be responsible for actions taken by any third-party AI assistant you authorize to access your account

We may rate-limit, suspend, or revoke API and MCP access at any time for abuse, excessive load, unauthorized commercial use, or any other violation of these Terms.

Prohibited Uses

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with or disrupt the Service or servers
  • Scrape, crawl, or use automated means to access the Service without permission
  • Submit false or misleading wait time reports
  • Impersonate another person or entity
  • Use the Service to transmit malware or viruses
  • Resell or redistribute the Service without authorization

Intellectual Property

The Service and its original content, features, and functionality are owned by FlightQueue and are protected by international copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLIGHTQUEUE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Missed flights or travel disruptions
  • Loss of profits or revenue
  • Loss of data
  • Personal injury or property damage

Our total liability shall not exceed the amount you paid to us in the 12 months preceding the claim.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of England and Wales.

Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service will immediately cease.

Contact Us

If you have any questions about these Terms, please contact us: